This website vrtide.com is owned and operated by Weilan Auto Export Limited (蔚蓝汽车出口有限公司), a private limited company registered in Hong Kong.
Registered Office Address: FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, inquire about vehicles and auto parts, place orders, and use our services. This policy applies to all visitors, users, and customers of this website and is governed by the laws of the Hong Kong Special Administrative Region.
1. Information We Collect
We collect information that you actively submit to us and basic technical data automatically collected during your visit.
1.1 Information You Voluntarily Provide
- Full name, email address, contact phone number
- Shipping address, billing address, and delivery requirements
- Vehicle related information including car brand, model, year, engine specification, and VIN code for parts matching
- Order information, product selection, purchase records, and after-sales consultation content
- Messages and communication content sent via email, contact form, or online inquiry
1.2 Automatically Collected Technical Information
- IP address, browser type, device model, operating system
- Website access time, browsing pages, stay duration, and click behavior
- Traffic source and visitor behavior data for website optimization, risk prevention, and user experience improvement
We do not collect or store complete credit card, debit card, or sensitive payment credentials. All payment processing is completed through authorized third-party payment service providers with compliant data encryption.
2. How We Use Your Information
We only use your personal data for legitimate business purposes related to auto export and auto parts sales:
- Verify user identity and process customer orders
- Confirm product compatibility, arrange packaging, inspection, and international shipping
- Send order confirmation, payment reminder, logistics tracking, and delivery updates
- Provide pre-sales technical consultation and after-sales support
- Prevent fraud, unauthorized transactions, disputes, and high-risk orders
- Optimize website content, product display, and customer service quality
- Comply with Hong Kong legal requirements, tax rules, and regulatory compliance obligations
We will never sell, rent, lease, or trade your personal information to third parties for commercial marketing purposes without your explicit consent.
3. Information Sharing and Disclosure
We only share your necessary data with authorized third parties required for normal business operation:
- Licensed payment service providers for payment clearing and risk control
- International logistics companies and freight forwarders for overseas delivery
- Compliance auditing and platform official review institutions for merchant qualification verification
- Government regulatory authorities, only when required by Hong Kong laws and legal procedures
All third-party service providers are required to maintain data confidentiality and adopt secure data protection measures. They are prohibited from using your personal information for any unauthorized purposes.
4. Data Storage and Security
We store your personal information only for the period necessary to complete transaction fulfillment, after-sales guarantee, legal record retention, and dispute resolution.
We adopt industry-standard technical and organizational measures including data encryption, access permission control, and server security protection to protect your personal data from unauthorized access, leakage, tampering, and loss.
Please note that no internet transmission or electronic storage system can achieve absolute security. We will always take reasonable and effective measures to ensure maximum data safety.
5. User Rights
In accordance with Hong Kong personal data protection regulations, you have the following rights:
- Right of access: request a copy of your personal data we have stored
- Right of correction: modify inaccurate personal information, address information, and vehicle information
- Right of erasure: request deletion of your personal data (subject to legal retention requirements)
- Right to withdraw consent for non-essential data processing
To exercise your rights, please contact our official corporate email: support@vrtide.com
6. Cookies Policy
Our website uses cookies and similar tracking tools to record user browsing preferences, recognize returning visitors, analyze website traffic, and optimize user experience.
You can disable cookies through your browser settings at any time. Disabling cookies may affect partial browsing experience and website function display.
7. Third-Party Website Links
Our website may contain links to third-party websites for logistics inquiry, payment service, and industry information reference. This Privacy Policy only applies to the website vrtide.com. We are not responsible for the privacy policies and data processing rules of external third-party websites.
8. Policy Updates
We reserve the right to update this Privacy Policy according to business adjustment and legal requirement changes. The updated policy will be published on this page with a renewed effective date. Continued use of the website after revision indicates your acceptance of the latest policy.
9. Contact Information
Company Name: Weilan Auto Export Limited (蔚蓝汽车出口有限公司) Website: https://vrtide.com Official Email: support@vrtide.com Registered Address: FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG Governing Law: Laws of the Hong Kong Special Administrative Region